Return & Refund Policy

Effective Date: 21.11.2023

1. Returns and Refunds:

   Thank you for choosing WineWonders Moldova. This Return & Refund Policy outlines the terms and conditions regarding the return of products and the issuance of refunds. Please read this policy carefully.

2. Cancellation of Tours:

   WineWonders Moldova understands that plans may change. If you need to cancel a booked tour, please refer to the specific cancellation policy outlined at the time of booking. Depending on the timing of the cancellation, refunds or rescheduling options may be available.

3. Return of Products:

   If you have purchased physical products, such as merchandise or souvenirs, and wish to return them, please contact our customer support team at nichitacucol@gmail.com within 14 days of receiving the product to initiate the return process.

4. Eligibility for Returns:

   To be eligible for a return, the product must be unused and in the same condition as received. It must also be in the original packaging.

5. Return Shipping:

   Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance. WineWonders Moldova is not responsible for items lost or damaged during the return shipping process.

6. Refund Processing:

   Refunds for returned products will be processed within 14 days after the product is received and inspected. The refund will be issued to the original payment method used during the purchase.

7. Non-Refundable Items:

   Certain items may not be eligible for refunds, such as digital products, downloadable software, or perishable goods.

8. Tour Disruptions:

   In the event that a tour is disrupted due to unforeseen circumstances, such as extreme weather conditions or unexpected closures of wineries or venues, WineWonders Moldova will provide options for rescheduling or refunds. The specific terms will be communicated to affected participants.

9. Contact Information:

   If you have any questions or concerns about returns and refunds, please contact our customer support team at nichitacucol@gmail.com.

10. Changes to Return & Refund Policy:

    WineWonders Moldova reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Your continued use of our services or products after any changes indicates your acceptance of the updated policy.